Frequently Asked Questions

About Pristine

1. What varieties of research reports does Pristine offer?

Pristine Market Insights offers an extensive array of market research reports, encompassing both off-the-shelf (syndicated) reports and personalized reports crafted to address individual client requirements. Furthermore, Pristine curates a vast repository of forthcoming or ongoing market research initiatives, slated for publication within predetermined schedules. These forthcoming reports can be tailored to align with client preferences, facilitating prompt delivery and continued relevance.

2. What is Pristine's headquarters location?

Pristine is a market intelligence firm headquartered in Maharashtra, India, with a robust global clientele. To date, we have cultivated a network of over 2500 clients worldwide, boasting an impressive 62% rate of repeat business.

3. What is the duration of your establishment in the market?

Pristine Market Insights, established as an independent entity, has been providing corporations with comprehensive insights since 2015. Initially focusing on local Indian clients, Pristine expanded its services to international clients in 2019. The company completed its official incorporation in July 2020.

4. Does Pristine independently prepare reports or aggregate them?

Pristine is a prominent publisher of market research reports, boasting a dedicated team of more than 350 market research consultants renowned for their robust industry knowledge and extensive expertise. Leveraging our proprietary research methodologies alongside thorough primary and secondary research, we consistently produce reliable market insights. Notably, Pristine's reports are featured on several prominent research report aggregators.

5. What industries does Pristine serve?

Pristine serves a wide spectrum of industries and their respective sub-industries, encompassing but not limited to key sectors such as Food and Beverages, Consumer Goods, Chemicals and Materials, Healthcare and Pharmaceuticals, Packaging and Materials, Electrical and Electronics, Industrial Automation, Automotive and Transportation, Information Technology, Services and Utilities, Aerospace and Defense, Banking and Finance, among others.

Regarding Report Ordering and Delivery

1. How can I find a specific report within your database?

Pristine is dedicated to facilitating the discovery of the most relevant market research reports for our clients. Through our user-friendly website, www.pristinemarketinsights.com, users can easily search for reports by entering keywords. Our system generates a list of relevant suggestions for effortless browsing. For personalized assistance in locating reports aligned with your business objectives, our representatives are available round-the-clock at sales@pristinemarketinsights.com. Share your research needs with us, and expect a prompt and tailored response.

Alternatively, you can reach us at +44 144 439 1252 or message us on WhatsApp at +91-8766043054.

2. How can I preview a report before making a purchase?

At Pristine, we understand the importance of conducting thorough due diligence before making a purchase decision. Therefore, we offer a sample of the relevant report for your review and assessment.

Furthermore, our dedicated team of market research experts is available for pre-sales consultations. We are committed to providing transparent information to our clients, enabling them to make informed decisions that best suit their organizational needs.

3. How can I place an order for a report?

Ordering a report from Pristine is a simple process.

• You can choose the suitable license type depending on the number of users who require access to the report and then proceed to checkout.
• At checkout, you'll be presented with various payment gateway options. Rest assured, your payment details are securely processed solely for transaction purposes and are not stored.
• Upon successful payment, you will receive a confirmation email outlining the delivery timelines. Typically, published reports are dispatched to the designated email address within 2 days. If a report is still in progress (upcoming report) or if you require a customized report tailored to your specifications, we will provide you with an estimated delivery timeline, taking into account project complexities and internal factors. Rest assured, we prioritize and expedite report deliveries.
• If you are engaged in pre-sales discussions concerning the scope and pricing of the report, our business development representative will furnish you with the timeline and cost details. Subsequently, you will have the option to complete payment online via card or through a wire transfer.
• Pristine also accepts purchase orders and assists with vendor registration by supplying all requisite information. Upon the mutually agreed delivery date, the report is dispatched to the registered email address.
• Please be aware that reports are only released upon confirmation of payment or upon receipt of proof of transaction from the client, except in the case of purchase orders. This policy is in line with our financial audit procedures and our commitment to transparent financial reporting.

4. Is it mandatory to have a Razorpay, Stripe, PayPal, or any other account?

No, it's not required. You can simply proceed with payment as a guest without having to create an account.

5. Is a combined discount available for the purchase of multiple reports?

Yes, we extend discounts for multiple purchases of reports. For comprehensive information on these discounts, we recommend reaching out to our business development representative.

6. Is it feasible to update the license type post-purchase?

Yes, Pristine offers the flexibility for customers to upgrade their license after the initial purchase. This ensures that clients have the opportunity to adjust their licensing to better suit their evolving needs and requirements.

7. What could be the cause of issues with processing the payment?

Although payment processing issues are uncommon, they may arise due to:

• A mismatch in billing address or inaccurate credit card details
• Incorrect credit/debit card information
• Insufficient balance in the account

To prevent these issues, please ensure that all information provided is accurate. Also, verify with your bank that international transactions are authorized.

8. The report has not been received despite placing an order

For reports already published and available in our repository, the standard delivery time is typically 2 days. Before dispatch, each report undergoes a thorough quality check process. Upon approval from our quality assurance team, the research report is promptly forwarded to the client.

As for upcoming reports, we furnish a tentative publication timeline in advance. Typically, the publication timeframe for such reports spans around 1 month. Nevertheless, we recognize that clients may have pressing requirements. Hence, through mutual discussion, we ascertain the most appropriate timeframe for expediting the delivery of these reports.

9. Is it possible to have the report shipped to me?

All Pristine reports are accessible in PDF and PPT formats, accompanied by a spreadsheet containing all market data, which is provided to clients. While electronic delivery is the preferred option for the majority of our clients, we also offer the option to receive a hard copy of the report.

The shipping fees for hard copies vary depending on the location, and these charges are typically included in the invoice for the report. Our business development representative will furnish you with all pertinent details regarding shipping charges.

Regarding Reports and Post-sales

1. Do you provide customization of reports? If yes, how it will be charged?

Yes, we offer report customization to meet your specific requirements. The cost of customization will be determined based on the scope and complexity of your requests, including any additional data required.

2. Instead of Global report, can purchase the report for specific country, regions or geographies?

Alongside our global reports, Pristine specializes in providing customized market analyses focusing on specific regions and countries according to the client's geographical preferences. While our standard reports cover major countries and regions, we also offer the option to customize the geographical coverage according to your specific requirements.

3. Do you provide post-sales support?

Yes, we offer 16 working hours of analyst support to address your inquiries. Please contact our sales representatives, and they will arrange a meeting with our analysts.

4. How often the reports are updated?

As per our company's standard policy, we regularly update our databases quarterly, semi-annually, or annually, depending on market developments. Additionally, we update our reports upon client request. Please contact our sales team for updates on the status of the report.

5. What if the report I'm interested in isn't available on our website?

Pristine Market Insights has an extensive repository of reports across various industry verticals, not all of which are listed on the website. For specific inquiries, please reach out to our sales team.

6. What is Pristine's policy on refunds?

As a data-driven company, our primary product is data. Due to the nature of our products, we regret to inform you that once a report is dispatched to the client, we do not offer refunds. However, we are committed to addressing client inquiries promptly and fairly.

In the rare event that you are dissatisfied with the report and request a refund, we will promptly address your concerns and make any necessary amendments to the report to meet your expectations. While we endeavour to accommodate revisions beyond the initially agreed-upon scope of the report, please note that certain limitations may apply. Any customization beyond the agreed-upon scope may incur additional charges, which will be transparently explained by your representative.

Please be aware that Pristine reserves the right to terminate the contract if you receive a report but fail to make payment within the specified timeframe. In such instances, Pristine may issue a notice to cease the use of the report or request its deletion/return.

7. When can revisions or rework on a report be requested?

Pristine is dedicated to assisting you with any post-sales inquiries you may have. Our analysts are prepared to receive your feedback upon receipt of the report and implement any necessary changes.

However, please note that post-sales rework or revisions are subject to a fair usage policy. We kindly ask all clients to submit such requests within 10 days of receiving the report. This aligns with our internal resource scheduling and allocation process, as our consultants’ transition to new projects.

8. I placed an order for a report, but I have since lost interest?

Producing a market research report is a meticulous and intricate process that involves extensive planning and preparation. Once an order is placed with us, we promptly initiate the necessary procedures. Should you choose to withdraw your interest in the report for any reason, our standard payment terms and conditions will remain applicable.

Given that our consultants have already invested their time and expertise in crafting the report, and their hours have been duly billed, Pristine retains the right to expect payment even in the event of a change in interest.

In certain circumstances, a level of flexibility may be considered if a cancellation request is made within 24 hours of placing the order. However, any such flexibility is subject to the discretion of the representative, and their decision will be final.

Should a payment be made and a cancellation request be lodged within 24 hours, the possibility of issuing a credit note of equal or lesser value may be explored. Once again, this will be contingent upon the discretion of the representative and the management of Pristine.

Pricing Structure

1. How is the pricing determined for reports?

Unless otherwise specified, the prices displayed on our website pertain to global market analysis. Pristine is dedicated to providing market research at competitive rates, with our pricing structure designed to reflect this commitment.

The pricing of our reports is determined by various factors, including the complexity of the project, the number and level of consultant involvement in report creation, expenses related to primary interviews and surveys, as well as costs associated with secondary research.

For custom projects, pricing is tailored to the specific requirements of each client and is discussed confidentially.

2. What types of licenses are available?

Depending on the number of users requiring access to the report and the report format, you have the option to choose among individual, enterprise, and premium licenses. Below are the pricing details and features of each license type.

License Tiers	Report Price	Accessibility & Format
Single User	$ 4500	Single-user access + Online link only + No Downloadable PDF
Enterprise User	$ 6000	Enterprise-wide access + Downloadable and Printable PDF
Pristine Premium	$ 7500	Enterprise-wide access + PPT + Data Pack (Data in Excel Sheet)

If there are more than one user but fewer than five, Pristine's business development representative can offer you a flexible pricing option.

3. Can I buy individual sections instead of a complete report?

While Pristine generally recommends complete reports due to the interconnected nature of markets and their mutual influences, we understand that clients may have specific or restricted needs. If it's feasible without compromising the accuracy of the report, Pristine allows clients to extract certain sections of the report. You can discuss your unique requirements with our business development representative and research specialist. They will assist you in determining the best option for your needs, considering both the scope and pricing aspects.