1. Payment & Report Delivery Policies

License Types:

Pristine Market Insights Private Limited provides three types of licenses for accessing our market research reports:

Single User License: The report is accessible through a secure online link, but it is non-downloadable and non-printable. This license is intended for exclusive use by a single user. Client will be provided with a link and login credentials for online access.

Enterprise User License: The report is provided as a downloadable, printable PDF file, allowing it to be saved and accessed by multiple users without any restrictions. Client will receive the report solely in PDF format.

Pristine Premium License: This comprehensive package includes a downloadable, printable PPT file, accessible by multiple users without restrictions. Additionally, Client will receive a Data Pack (Excel Sheet) containing raw numbers for internal analysis and calculations. Furthermore, it comes with analyst support post report purchase.

Report Delivery Guidelines:

• The published report will be delivered to you by email within 2 to 3 days of receipt of payment.
• For upcoming reports or any customization requests, the report will be delivered within 4 to 5 business days after receipt of payment.
• If required, a printed copy of the published report can be sent by courier to your address within 6 to 7 working days from the date of receipt of payment.
• Delivery timelines may vary. Please inquire in case of urgent requirements. At Pristine Market Insights Private Limited, we are committed to ensuring that you receive the required market data in our reports.
• Pristine allows customization in market reports tailored to your requirements. However, the time taken for this customization will be determined by our analysts based on anticipated complexity, time deadlines, and peculiarities of the customization requested. It is also necessary to discuss all customization needs before placing an order or finalizing the deal. Any customization or additional requests made after placing an order or after the delivery of the report cannot be accommodated.

Payment Guidelines

• We accept Visa or MasterCard debit payments and credit cards in US Dollars (USD).
• Customers using the website who are minors or under the age of 18 shall not register as users of the website or transact on or use the website.
• The cardholder must retain a copy of transaction records and adhere to Merchant policies and rules.
• The user is responsible for maintaining the confidentiality of their account.
• Once the payment is made, a confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

2. Refund Policy

Due to the nature of our products, which are information-based and easily transferable, we adhere to a strict "No Refund Policy." Once a market report is purchased, it is considered consumed and cannot be returned. We urge you to thoroughly review all available information about any market report before placing your order to ensure it meets your requirements. If you have any concerns related to the quality of a report, Pristine will try to address them at the earliest convenience.

If you accidentally make multiple payments when placing an order, you can request a refund for the extra payments. Refunds are issued back to the original payment method and may take 10 to 45 days, depending on your bank's processing time. Please note that any additional charges incurred during the refund process will be deducted from your refund amount by Pristine.

3. Cancellation Policy

In general, Pristine Market Insights Private Limited cannot accept the cancellation of an order once it has been placed. This policy is due to the confidential nature of the information contained in our market research reports, which are typically delivered immediately upon purchase. We appreciate your understanding in this matter.

Once a purchase order is received and the product (report) has been delivered, it cannot be cancelled under any circumstances. This policy is due to the consumable and easily transferable nature of our product. We appreciate your understanding in this matter.

4. Unavoidable Occurrences

Pristine Market Insights Private Limited shall not be held liable to the Customer for any loss or damage suffered directly or indirectly as a result of Pristine Market Insights Private Limited's failure to deliver, delay in delivering the product/report, or failure to comply with any other terms and conditions outlined herein. Such failure may be caused by events beyond Pristine Market Insights Private Limited's control, including but not limited to fire, flood, natural disaster, labor disputes (including strikes, slowdowns, and lockouts), war, riot, civil disorder, embargo, government regulations or restrictions of any kind, expropriation of plant by government authority, interruption of or delay in transportation, power failure, inability to obtain materials and supplies, accident, explosion, acts of God, or any other similar or dissimilar causes beyond Pristine Market Insights Private Limited's reasonable control. The specified time for delivery shall be extended during the continuation of such conditions and for a reasonable time thereafter.

5. Termination by Customer

The Customer is not permitted to terminate the agreement established upon acceptance of these terms and conditions without obtaining prior written consent from Pristine Market Insights Private Limited. In the event that the Customer attempts to terminate the agreement without Pristine Market Insights Private Limited's consent or otherwise repudiates the agreement, the Customer shall be held liable to Pristine Market Insights Private Limited for all costs and other commitments incurred by Pristine Market Insights Private Limited up to the date of such repudiation. However, the Customer reserves the right to terminate this agreement immediately in the event of a breach, as notified to Pristine Market Insights Private Limited, which is not caused by Pristine Market Insights Private Limited.

6. Legal Validity

This is a legally binding agreement. By accessing the Internet site located at www.Pristinemarketinsights.com (referred to as the "Site") or utilizing any services provided in connection with the Site (referred to as the "Service"), you agree to comply with these Terms of Use, as they may be amended by Pristine Market Insights Private Limited ("Company") from time to time at its sole discretion. The Company will provide notice on the Site whenever these Terms of Use are changed or updated. It is your responsibility to periodically review these Terms of Use, and if you find them unacceptable at any time, you must immediately discontinue use of the Service and the Site. By using the Service, you confirm that you are at least 18 years old and legally capable of entering into this agreement.

7. Outstanding Balance

Pristine Market Insights Private Limited retains the right to impose a service charge on overdue accounts at the maximum rate allowed by law. Furthermore, Pristine Market Insights Private Limited is authorized to levy interest on any outstanding balances at the prevailing prime lending rate of the largest Commercial Bank of India, as determined from time to time.

8. Unauthorized Utilization

Pristine Market Insights Private Limited enforces specific restrictions on the permissible use of the Site and the Service. Users are strictly prohibited from violating or attempting to violate any security features of the Site or Service, including, but not limited to:

• Accessing content or data not intended for the user, or logging onto a server or account that they are not authorized to access.
• Attempting to probe, scan, or test the vulnerability of the Service, the Site, or any associated system or network, or to breach security or authentication measures without proper authorization.
• Interfering or attempting to interfere with service to any user, host, or network, including, without limitation, by means of submitting a virus to the Site or Service, overloading, "flooding," "spamming," "mail bombing," or "crashing."
• Using the Site or Service to send unsolicited email, including, without limitation, promotions or advertisements for products or services.
• Forging any TCP/IP packet header or any part of the header information in any email or in any posting using the Service.
• Attempting to modify, reverse-engineer, decompile, disassemble, or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code used by Pristine Market Insights Private Limited in providing the Site or Service.

Any violation of system or network security may subject users to civil and/or criminal liability.

9. Adherence to Intellectual Property Regulations

When accessing the Site or utilizing the Service, you are bound to comply with the law and uphold the intellectual property rights of others. Your usage of the Service and the Site is consistently regulated by laws pertaining to copyright ownership and the utilization of intellectual property. You agree not to upload, download, display, perform, transmit, or otherwise disseminate any information or content (referred to collectively as "Content") in violation of any third party's copyrights, trademarks, or other intellectual property or proprietary rights.

Additionally, you pledge to adhere to laws governing copyright ownership and the utilization of intellectual property. You bear sole responsibility for any breaches of relevant laws and any infringements of third-party rights arising from any Content you provide or transmit, or that is provided or transmitted using your User ID. The responsibility of proving that any Content does not infringe upon any laws or third-party rights lies solely with you.

10. Deployment of Services

The Services rendered to the Customer are exclusively intended for internal use, for informational purposes and benefit, unless compelled by applicable law, rule, or regulation (in which case the Customer is required to notify Pristine Market Insights Private Limited in advance). Without the prior written consent of Pristine Market Insights Private Limited, the Customer is prohibited from compiling, disassembling, referencing, or disclosing any aspect of the Service, in whole or in part.

Moreover, the Customer must refrain from using Pristine Market Insights Private Limited's name or reproducing its logo in any manner without obtaining Pristine Market Insights Private Limited's prior written consent. Pristine Market Insights Private Limited disclaims all responsibility or liability for any losses, costs, damages, liabilities, or expenses incurred by any party due to the utilization, reproduction, circulation, publication, or unauthorized use of the Services, contravening the provisions outlined in this clause.

11. Duties and Limitations on Liability

The parties shall not hold each other liable for any consequential, special, indirect, incidental, or economic loss or damage, including disciplinary or exceptional damages, costs, expenses, or losses (such as lost profits and opportunity costs) arising from or in connection with the Services or this Agreement.

Pristine Market Insights Private Limited's overall liability to the Customer for any direct loss or damage, including negligence suffered by the Customer arising from or in connection with the Services, shall be limited to the amount of fees paid to Pristine Market Insights Private Limited for the specific report that led to the claim.

Furthermore, Pristine Market Insights Private Limited's collective liability shall be restricted to a proportionate share of the total direct loss or damage, which is just and equitable in line with Pristine Market Insights Private Limited's responsibility for such direct loss or damage.

12. Confidentiality Agreement

By accepting the terms and conditions, the customer acknowledges and agrees not to disclose or distribute the purchased product to any unauthorized individual, whether through electronic or physical means, without the express consent of Pristine Market Insights Private Limited.

13. Non-Permission Clause

No content on the Site shall be construed as granting you a license to utilize any of the trademarks, service marks, or logos belonging to Pristine Market Insights Private Limited or any third party.

14. Copyright

All contents of the Site or Service are Copyright © Pristine Market Insights Private Limited. All rights reserved.

15. Standard Clause

• Pristine Market Insights Private Limited shall conduct its services with due diligence and reasonable skill.
• The company is not obligated to update any services, reports, deliverables, or work for events occurring after the final issuance to the Customer.
• Any reports, deliverables, work, or services provided by Pristine Market Insights Private Limited do not constitute an assurance or guarantee of future events or circumstances.
• Claims from the Customer related to loss or damage arising from the Agreement must be filed within the period specified in THE LIMITATION ACT, 1963.
• This Agreement is governed by and construed in accordance with the laws of India, without regard to its conflict of law’s provisions, and is subject to the exclusive jurisdiction of courts in Pune, India.

16. Acceptance

By accessing this website and/or purchasing our products or services, you agree to accept these terms and conditions in full. Additionally, by utilizing the service or accessing the site, you acknowledge that you have read these terms of use and consent to abide by them.

17. Amendments to This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

18. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at sales@pristinemarketinsights.com.