Demand for Automated Systems Drive the Self-Service Kiosks Market
The demand for self-service kiosks is growing, leading to an expansion in the market due to their ability to enhance consumer satisfaction and reduce operational time. After the Covid-19 pandemic, there is a growing requirement for contactless technology in all industries, leading to an increased demand for cashless self-service kiosks in the future. The market in the hospitality industry is expected to be dominated in the future by self-service kiosks, chosen by major food chains like KFC, Taco Bell, and Burger King. Kiosks have led to a 15-20% raise in KFC customers' basket size and digital sales, which used to make up less than 10% of revenue, now make up 60% of it. Similarly, during November 2023, Burger King reported that 14% of its orders were made digitally in the first quarter of 2023, an increase of over 40% compared to the previous year, although the percentage was 28% at Burger King-owned restaurants with kiosks.
These kiosks can be used in various industries including retail, hotel, travel, and transport and not just be limited to food and beverages. For instance, in August 2024, Eyebot, a technology start-up, created a self-service kiosk that can perform a vision test in only 90 seconds. It utilizes advanced imaging to evaluate a person's eyesight and identify various eye issues such as refractive errors and cataracts. Similarly, Pittsburgh Housing Authority shifted their paperwork documentation to kiosks, causing a significant ROI with minimal expenses. Furthermore, in July 2024, Tjekvik, a Danish company that offers pre-service solutions, has broadened its self-service kiosk presence in New Zealand by collaborating with Auxo Software, a provider of automotive software. These kiosks enable customers to manage service appointments on their own, leading to decreased wait times and increased operational efficiency for car dealerships.
These kiosks can be used in various industries including retail, hotel, travel, and transport and not just be limited to food and beverages. For instance, in August 2024, Eyebot, a technology start-up, created a self-service kiosk that can perform a vision test in only 90 seconds. It utilizes advanced imaging to evaluate a person's eyesight and identify various eye issues such as refractive errors and cataracts. Similarly, Pittsburgh Housing Authority shifted their paperwork documentation to kiosks, causing a significant ROI with minimal expenses. Furthermore, in July 2024, Tjekvik, a Danish company that offers pre-service solutions, has broadened its self-service kiosk presence in New Zealand by collaborating with Auxo Software, a provider of automotive software. These kiosks enable customers to manage service appointments on their own, leading to decreased wait times and increased operational efficiency for car dealerships.
Digital Transformation Enhances the Self-Service Kiosks Market Rapidly
With digital transformation across every sector of the market, the need of technologically advanced products that can enhance customer experience and customization is rising. With this, many segments of market such as hospitals, educational institutes, film industry, restaurants and more are using self-service tools. For instance, in June 2024, Delhi airport launched India’s first and globally second, after Pearson airport in Toronto, self-service kiosks that help customers to check in their luggage, collect tags, get a print of their boarding pass, and complete the check-in process in shorter span of just 30 seconds. Customers are actively adopting the self-service technologies in shopping malls to buy things, at entrance of buildings for security purposes, in cinema halls for ticketing and more. Integration of machine learning and artificial intelligence in the self-service kiosks are set to boost the capabilities of the products. AI is integrated for recommendation systems and ML increases the accuracy of the kiosk. For instance, in December 2022, the McDonald’s unveiled an automated store in Texas which allows customer to order in advance before reaching the place to avoid unnecessary wait. The integration of self-service kiosks into a mobile application is a significant advancement in the industry, given that smartphones have become a crucial aspect of people's daily routines. Accordingly, the most significant chance in the self-service kiosks market lies in technological innovation.
Recent Trends in the Self-Service Kiosks Industry:
- Increasing adoption of kiosks in every sector due to digital transformation
- Making the user interface interactive for ease of use of customers
- Incorporating machine learning and artificial intelligence to make kiosks precise and accurate
- Integration of IoT in kiosks to automate the kiosks
- Growing emphasis on contactless tools to avoid harmful situations like spreading of contagious diseases
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Innovations, Developments and Key Players in the Self-Service Kiosks Market
Technological advancements that took place in recent years have more or less affected every industry positively as scope for innovations and developments is broadened. The self-service kiosk market has also seen significant innovations in the market. For instance, in January 2024, Kiosk Information Systems, Inc., announced the launch of its innovative third-party integrated application marketplace, ‘the Kiosk Integration Exchange’ which provides a centralized hub for developers to collaborate and enhance the capabilities of KIOSKS’s self-service platform. Similarly, in January 2023, PepsiCo released their product Quick Pick which aimed to enhance customer experience so that in one tap and inserting the card customer can get as many drinks as they would like. There are companies that cope with battle of innovation by investments, acquisitions and mergers.
Innovations in Self-Service Kiosks Addressing Rising Demand for Indoor and Outdoor Solutions
For instance, in September 2023, China's Telpo, a smart POS hardware company, has partnered with AliPay and Burger King to introduce a self-ordering kiosk to enhance the self-service ordering and payment experience. Many companies have noticed demand for not only indoor kiosks as in restaurants, but outdoor kiosks similar to vending machine is on the rise and are trying to come up with innovative products. For instance, in April 2024, Olea Kiosks, a visionary provider of self-service kiosk solutions, announced its latest design, the Boulder Outdoor Kiosk which is a new and innovative solution created to address the growing number of outdoor self-service use cases such as food and beverage ordering, ticketing, parking, and EV charging payments.
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North Americans Being the Vanguards in Adopting New Technology Market of Self-Service Kiosks
North America is dominating the self-service kiosks market due to high disposable income of the public and eagerness to readily accept the new technologies. The need of enhanced customer experience and quick shopping practice make people opt the self-service kiosks in the region. For instance, in June 2023, Applova, the US based kiosks company partnered with Samsung, a tech-giant, to upgrade their quick-service-restaurant kiosk ecosystem. Similarly, in January 2024, Diebold Nixdorf, launched its new kiosks with AI based features which has many features as age detection for age restricted selling items, reduction of loss during high priority shrink at checkout and more. Additionally, in Asia-Pacific, many countries are experiencing urbanization and industrialization which may create a good market of self-service kiosks. In some countries like China, government has also taken initiatives to develop the kiosks market. For instance, China International Self-service Kiosk and Vending Show & Shanghai International Smart Retailing Show (CVS) is a professional exhibition organized by their government that provides platform for self-service machines, vending machines, all-in-one solutions and services for hotels, restaurants, corporate offices and more.
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The report provides a detailed overview of the self-service kiosks market insights in regions including North America, Latin America, Europe, Asia-Pacific, Oceania, and the Middle East and Africa. The country-specific assessment for self-service kiosks market has been offered for all regional market share, along with forecasts, market scope estimates, price point assessment, and impact analysis of prominent countries and regions. Throughout this market research report, Y-o-Y growth and CAGR estimates are also incorporated for every country and region, to provide a detailed view of the self-service kiosks market. These Y-o-Y projections on regional and country-level markets brighten the political, economic and business environment outlook, which are anticipated to have a substantial impact on the growth of the self-service kiosks market. Some key country and region included in the self-service kiosks market report as follows:
| Regions | Countries |
|---|---|
| North America | United States, Canada |
| Latin America | Brazil, Mexico, Argentina, Colombia, Chile, Rest of Latin America |
| Europe | Germany, United Kingdom, France, Italy, Spain, Russia, Netherlands, Switzerland, Belgium, Sweden, Norway, Denmark, Finland, Ireland, Rest of Europe |
| Asia Pacific | China, India, Japan, South Korea, Australia & New Zealand, Indonesia, Singapore, Malaysia, Rest of Asia Pacific |
| Middle East and Africa | GCC Countries, South Africa, Nigeria, Turkey, Egypt, Morocco, Israel, Kenya, Rest of MEA |
Self-Service kiosks Market Research Report Covers In-depth Analysis on:
- Self-service kiosks market detailed segments and segment-wise market breakdown
- Self-service kiosks market dynamics (recent industry trends, drivers, restraints, growth potential, opportunities in self-service kiosks industry)
- Current, historical and forthcoming 10 years market valuation in terms of self-service kiosks market size (US$ Mn), volume (Units), share (%), Y-o-Y growth rate, CAGR (%) analysis
- Self-service kiosks market demand analysis
- Self-service kiosks market pricing analysis over forecast period (by key segment and by region)
- Self-service kiosks market regional insights with region-wise market breakdown
- Competitive analysis – key companies profiling including their market share, product offerings, and competitive strategies.
- Latest developments and innovations in self-service kiosks market
- Regulatory landscape by key regions and key countries
- Supply chain and value chain analysis in self-service kiosks market
- Self-service kiosks market sales and distribution strategies
- A comprehensive overview of parent market
- A detailed viewpoint on self-service kiosks market forecast by countries
- Mergers and acquisitions in self-service kiosks market
- Essential information to enhance market position
- Robust research methodology
- Frequently Asked Questions -
What are the key benefits of implementing self-service kiosks?
The main advantages include improved customer experience, reduced operational costs, increased transaction speed, and enhanced data collection capabilities, leading to better business insights.
What are the major trends shaping the self-service kiosks market?
Key trends include the integration of artificial intelligence, touchless technology, and mobile payment systems, which are enhancing user interaction and convenience.
What factors are driving the growth of the self-service kiosks market?
Factors such as rising consumer demand for convenience, the need for efficient service delivery, and the growing trend of automation in various industries are driving market growth.
